A little bit about our company:
Jarvie Plant Ltd is a leading independent plant and equipment hire company with over 60 years of experience in the industry. We provide a wide range of plant and equipment hire solutions to the construction, civil engineering and industrial sectors. Our Head office is based at Newbridge, Edinburgh, with depots across Scotland and Manchester. We operate through 6 divisions incorporating Plant, Handling, Access, Accommodation, Power and Commercial Vehicles. As a family business with family values our focus is on delivering excellent customer service every time.
The Role of Senior Depot Hire Controller:
We are currently looking for a Senior Depot Hire Controller to join our team at our Grangemouth Depot. This is a fantastic opportunity for an experienced hire controller to apply their expertise and play a key role in ensuring smooth and efficient hire operations. As the Senior Depot Hire Controller, you will be the first point of contact for all hire-related inquiries, with a strong focus on managing the end-to-end hire process, coordinating collection and delivery transportation, and overseeing the operated plant function. Key responsibilities include:
End-to-End Hire Process:
- Oversee the full hire cycle, from receiving customer inquiries and booking hires to ensuring accurate paperwork, on-time deliveries, and successful collections. Ensure that all processes are efficient and comply with company standards.
Collection & Delivery Transportation:
- Organise and coordinate the transport for timely deliveries and collections of our hire fleet, ensuring everything is scheduled correctly and on time.
Customer Operator Coordination:
- Manage and coordinate customer operators, ensuring the safe and efficient use of equipment at customer sites, and provide operators to our customers as required, offering support where needed.
Customer Service & Communication:
- Act as the first point of contact for customers, responding to enquiries, providing support throughout the hire process, and resolving any issues that arise.
Documentation & CRM Management:
- Generate accurate hire documentation, including contracts, delivery/collection notes, and invoicing.
- Ensure that all records are accurately logged in the CRM system and InspHire software.
Fleet Utilisation:
- Regularly check asset availability, ensuring equipment is ready for hire and maximising fleet utilisation by efficiently managing stock levels and bookings
Sales Support:
- Assist in converting customer inquiries into profitable hires, ensuring competitive and accurate pricing while maximising fleet usage.
Collaboration with Internal Teams:
- Work closely with other internal teams, including operations, sales, and the hire desk, to ensure smooth coordination and communication for the efficient execution of hire processes and customer satisfaction.
Are you the right person for this role?
To be considered for the Senior Depot Hire Controller role, candidates should meet the following criteria:
- Proven experience in hire coordination, depot operations, or a similar role
- Experience managing the end-to-end hire process
- Strong customer service skills, with the ability to manage customer relationships effectively, respond to inquiries promptly, and resolve any issues efficiently.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment, ensuring timely delivery and collection of equipment.
- Familiarity with plant hire equipment, including understanding equipment specifications (advantageous)
- Experience with CRM systems and hire software, along with proficiency in MS Office tools.
- Strong problem-solving skills, with the ability to think on your feet and resolve operational challenges quickly.
- Accuracy in handling paperwork, booking systems, and client accounts
- Confident team player with strong communication and collaboration skills, able to work effectively with internal teams to support smooth operations and ensure seamless teamwork.
- Motivated and seeking career progression opportunities
In addition to your skills and experience, does your work ethic align with our core values
- Safety Conscious - Safety comes first in all our operations
- Collaborative - We help one another to reach our goals
- Progressive - We are always thinking for tomorrow.
- Dependable - People trust us to do the right thing.
- Responsible - We make the communities we call home a better place.
The Benefits of Working at Jarvie Plant:
We are dedicated to offering our employees a supportive and rewarding work environment, complete with a competitive salary, our employees enjoy a wide range of benefits, including:
• Monday to Friday work pattern
• Tailored Learning Opportunities and a comprehensive Learning & Development Programme
• Employee Discount Scheme
• Staff Discounts
• Extra Holidays
• Employee Assistance Programme
• Employee Recognition Scheme
• Cycle to Work Scheme
• Company Pension Scheme
If you’re interested in joining us as our Senior Depot Hire Controller here at Jarvie Plant Ltd, apply today by submitting your CV through our Employment Hero recruitment portal using the following link:
https://jobs.employmenthero.com/jobs/jarvie-plant-senior-depot-hire-controller-grangemouth-0mo6a
If you have any questions about the role, feel free to reach out to us via recruitment@jarvieplant.co.uk.
What we need you to know before applying and/or accepting a job offer from us:
Unfortunately, we will not consider applications from candidates that require sponsorship. International applicants will only be considered for interview on receipt of documentation to confirm your Right to Work in the UK.
If we offer you a position, this will be subject to the completion of certain satisfactory checks. Depending on the requirements of the role, this may include a DVLA points check, credit and/or criminal reference checks, as well as providing satisfactory references.
Jarvie Plant - where people are and always will be our greatest asset!
Jarvie Plant Ltd is an employer that welcomes applications from all suitably qualified persons. Regardless of disability, age, race, religion, gender identity, sexual preference or sexual orientation we are committed to promoting a culture that protects the physical and mental health of all our staff.