A little bit about our company:
Jarvie Plant Ltd is a leading independent plant and equipment hire company with over 60 years of experience in the industry. We provide a wide range of plant and equipment hire solutions to the construction, civil engineering and industrial sectors. Our Head office is based at Newbridge, Edinburgh, with depots across Scotland and Manchester. We operate through 6 divisions incorporating Plant, Handling, Access, Accommodation, Power and Commercial Vehicles. As a family business with family values our focus is on delivering excellent customer service every time.
The Role of Hire and Service Coordinator:
We have a fantastic opportunity for the right candidate to join our Hire and Service Team. We’re looking for someone who can bring their expertise and passion for customer service to a role where you will play a crucial part in the smooth operation of our Hire Desk Team. As the Hire and Service Coordinator, you’ll be the primary point of contact for all hire-related inquiries, managing the entire hire process, ensuring exceptional customer satisfaction, and maximising asset availability to meet customer needs.
Key responsibilities include:
Customer Service & Communication:
- Serve as the main contact for customer inquiries regarding plant hire and service.
- Provide excellent customer service by addressing concerns, keeping customers updated on order progress, and offering equipment recommendations tailored to specific needs.
Hire Coordination:
- Negotiate hire, transport, and service rates with customers in accordance with the established rate structure.
- Prepare and issue contracts, quotations, and order confirmations
- Coordinate service and maintenance jobs as required.
- Manage contract amendments, such as re-dating and updating product details.
- Ensure adherence to off-hire procedures and escalate any issues that may affect customer service levels
- Utilise InspHire's multiple functions to support hire operations
Collaboration & Teamwork:
- Foster effective communications with internal sales, operations, and transport teams to ensure efficient processes and to provide comprehensive hire solutions tailored to customer needs
- Log and track client requirements in CRM for efficient customer data management.
Health, Safety & Compliance:
- Ensure all equipment complies with health and safety regulations, provide safe operating guidelines to customers
- Maintain a strong understanding of the hire fleet and accessories to provide effective customer assistance
- Maintain accurate records for each hire transaction and contribute to internal performance and service reports.
Are you the right person for this role?
To be considered for this role, candidates should meet the following criteria:
- Proven experience in hire desk and/or depot operations, or a similar role
- Strong customer service skills, with the ability to manage customer relationships effectively, respond to inquiries promptly, and resolve any issues efficiently.
- Ability to manage multiple tasks and prioritise effectively
- Familiarity with plant hire equipment, including understanding equipment specifications (advantageous)
- Experience with CRM systems and hire software, along with proficiency in MS Office tools.
- Strong problem-solving skills, with the ability to think on your feet and resolve operational challenges quickly.
- Accuracy in handling paperwork, booking systems, and client accounts
- Confident team player with strong communication and collaboration skills,
In addition to your skills and experience, does your work ethic align with our core values:
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- Safety Conscious - Safety comes first in all our operations
- Collaborative - We help one another to reach our goals
- Progressive - We are always thinking for tomorrow.
- Dependable - People trust us to do the right thing.
- Responsible - We make the communities we call home a better place.
The Benefits of Working at Jarvie Plant:
We are dedicated to offering our employees a supportive and rewarding work environment, complete with a competitive salary, our employees enjoy a wide range of benefits, including:
- Monday to Friday work pattern
- Tailored Learning Opportunities and a comprehensive Learning & Development Programme
- Employee Discount Scheme
- Staff Discounts
- Extra Holidays
- Employee Assistance Programme
- Employee Recognition Scheme
- Cycle to Work Scheme
- Company Pension Scheme
If you’re interested in joining us as one of our Hire and Service Coordinators here at Jarvie Plant Ltd, apply today by submitting your CV through our Employment Hero recruitment portal. If you have any questions about the role, feel free to reach out to us via recruitment@jarvieplant.co.uk.
What we need you to know before applying and/or accepting a job offer from us:
Unfortunately, we will not consider applications from candidates that require sponsorship. International applicants will only be considered for interview on receipt of documentation to confirm your Right to Work in the UK.
If we offer you a position, this will be subject to the completion of certain satisfactory checks. Depending on the requirements of the role, this may include a DVLA points check, credit and/or criminal reference checks, as well as providing satisfactory references.
Jarvie Plant - where people are and always will be our greatest asset!
Jarvie Plant Ltd is an employer that welcomes applications from all suitably qualified persons. Regardless of disability, age, race, religion, gender identity, sexual preference or sexual orientation we are committed to promoting a culture that protects the physical and mental health of all our staf